Regional Victoria can also enjoy FREE energy and water-saving products with Save+Raise. find out more
FAQ | Frequently Asked Questions Feeling a bit overwhelmed? Let us break it down for you.
Who is LESS?
Low Energy Supplies and Services (LESS) are an Australian company with offices in Melbourne and Sydney. LESS has been running environmental projects nationally since 2001 and has been directly responsible for almost 4 million tonnes of carbon abatement and over 40 gigalitres of water savings.
What are greenhouse gases?
Greenhouse gases are gases that absorb and emit radiation within the atmosphere and are believed to impact the Earth's environment when they reach high concentrations in the atmosphere.
What does greenhouse gas or carbon abatement refer to?
Carbon dioxide is classified as one of the greenhouse gases. Greenhouse gas abatement refers to "offsetting" gases which have been emitted into the atmosphere. One carbon offset represents the reduction of one metric tonne of carbon dioxide or its equivalent in other greenhouse gases.
Who is eligible for this service?
All Greater Melbourne residents who are over the age of 18 and are responsible for the utility accounts in your home (or have the authority from that responsible person) are eligible for this service.
Can residents trust the installers in their home?
All of our installers have undertaken mandatory State Government training and have extensive experience in the industry. They are efficient and courteous, have all undergone police checks and report to locally-based supervisors and managers.
What's in it for Live Green with LESS?
As part of the offer, you will be asked to authorise LESS to register the greenhouse savings from your home to the scheme's regulator, the Essential Services Commission. The carbon credits resulting from the installation in your home are on-sold to fund the cost of the products and staff.
Why can't residents sell the carbon credits themselves?
You can, however to do so, you need to be accredited by the Essential Services Commission. This is a complicated process which would not be cost effective for individuals to participate in.
By authorising LESS to create the carbon credits on your behalf you are able to take full advantage of the scheme by receiving these fantastic FREE products!
Can residents have their old bulbs and showerheads back if they are unhappy with the new replacement products?
Unfortunately we are unable to do this. As part of the VEET scheme, all removed products must be decommissioned and disposed of in an environmentally responsible manner.
Our installers will demonstrate the new products for you at the time of installation to ensure your satisfaction and understanding.
Why do you charge for installation of some of the products?
Stand-by Power Controllers, CFL lights and showerhead costs are covered by the credits from the VEET (Victorian Energy Efficiency Scheme) but other products are only partially subsidized or not subsidized at all.
What is the VEET scheme?
The Victorian Energy Efficiency Target (VEET) is a Victorian Government initiative promoted as the Energy Saver Incentive. It was established under the Victorian Energy Efficiency Target Act (2007) and commenced on 1 January 2009. It is legislated to continue in three-year phases until 1 January 2030.
The purpose of the scheme is to reduce greenhouse gas emissions, encourage the efficient use of electricity and gas, and to encourage investment, employment and technology development in industries that supply goods and services which reduce the use of electricity and gas of consumers.
The scheme operates by placing a liability on large energy retailers in Victoria to surrender a specified number of energy efficiency certificates every year. Each certificate represents one tonne of greenhouse gas abated and is known as a Victorian Energy Efficiency Certificate (VEEC).
The Victorian Energy Efficiency Target Act and the Victorian Energy Efficiency Regulations of 2008 allow for accredited entities to create VEECs when they help consumers make selected energy efficiency improvements to their homes.
Revenue generated through the sale of VEECs enables accredited entities to offer consumers special offers that reduce the cost of undertaking these energy efficiency improvements.
How can the VEET scheme benefit your local community?
- Significant electricity and water savings
- Significant environmental benefits
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